Visitor Information

Opening Hours



Opens Daily 12:00 - 20:00

Closed every Monday(public holidays excluded)

Getting Here


398 Tianmushan Road, Hangzhou

Public Transportation

Nearby bus stations are: Tianmushan Road and Gudun Road, Pingan Bridge at Gudun Road and Fuyuan Xincun

Nearby subway station is GuDun Road(Line 3,Exit B).

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Concessionary & Free Admission policy

Free Admission Policy

1. Children under 1.2m in height are free of charge and must be accompanied by an adult (a maximum of 3 children who are free of charge per adult is allowed) ;

2. People with disabilities and active military personnel are free of charge with valid documents.

3. Senior citizens aged 70 years or above with ID cards are free of charge.

Concessionary policy

1. Concessionary tickets (except the student tickets) can only be purchased offline, please bring your valid ID to purchase tickets at the information desk of the museum.

2. Minors over 1.2m in height (under 18 years old) are eligible for concessionary tickets.

3. Domestic and international students (undergraduate and below) with valid student ID are entitled to a discounted ticket price.

4. Senior citizens aged 60 years or above with ID cards are entitled to preferential fares.

5. Medical and nursing staff and teachers can enjoy preferential fares with the corresponding valid documents.


1.Discounts available for pre-booked groups.

Groups with 10 people or above need to send the email at least 5 working days in advance to for confirming the discount and appointment time.(If there are children in the group, the ratio of adults to children must be no more than 1:3, and the adult must be accompanied at all times)

2. Early bird tickets are valid for the duration of the exhibition, regardless of weekdays and weekends, one person, one vote, non-refundable and non-exchangeable, late forfeit.

3. If the opening hours of the exhibition are changed due to force majeure factors such as epidemics or unforeseen circumstances, the information released by the official platform of BY ART MATTERS shall prevail.



Please deposit your large luggage in the bag lockers on the on the lower floor of Building 16,Small luggage can be stored inside the museum. Please keep valuables on your person.

Convenience Services

Baby strollers, wheelchairs, portable folding chairs and magnifying glasses are provided free of charge.

Guided Tours

Free guided tours are provided for the exhibition. You could also scan the QR code via Wechat to access the exhibition audio guide.

Notice to Visitors

For your own safety and comfort experience, please cooperate with the following instructions:

No smoking, no food, and no drinking inside the museum.

Please keep quiet and switch your phone to silent.

To respect and protect the exhibits, professional equipment such as flash lamps, tripods, long shoot& self-shooting poles are prohibited in the exhibition hall. Photography is not allowed for some exhibits, whilst all video recording is prohibited.

Commercial photography is prohibited in the museum.

If there is any business cooperation, please contact in advance.

For your safety, please do not touch the facilities or damage the exhibition works in any way.

Please be polite and behave appropriately.

For safety reasons, children under 1.2m must be led and accompanied by their parents. Parents or guardians are requested to take care of the children. In case of discomfort or crying when infants enter the art museum, please gently rest outside the exhibition hall first to avoid disrupting other visitors.

No disheveled or drunk visitors.

No weapons, dangerous goods, or pets.

For your safety and comfort, the museum will limit the number of visitors admitted if it is too crowded.

Thank you. Enjoy your visit!


BY ART MATTERS reserves the rights of final interpretation.






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